Analyze and resolve issues relevant to garnishment and ADP notices or phone calls. Monitor changes in garnishment laws and child support to ensure payroll system is updated and calculates accurately. Coordinate the ADP garnishment processes and serve as backup to the Senior Garnishment Processor. Reconcile invoices for debits and credits received from ADP relevant to the weekly payroll. Approve and correct balancing spreadsheet before money is wired to ADP. Resolve outstanding problems regarding balancing to ADP weekly payment file and reporting. Support Darden’s paycard program including weekly payroll, tip loads, and per diems.
ROLES AND RESPONSIBILITIES:
Support of Darden’s Pay card program
-Following up on all Restaurant requests within 24 business hours, 100% of the time. In addition to all requests being followed up immediately, it is imperative that 100% follow through is done with FSV, our current pay card vendor, assuring service levels are being met at all times. The Pay card program includes all concepts, MIT, and Trainer Per Diems.
-A thorough understanding of FSV portals (including Iserve and FSV Connect), the reissuing and replacement of cards, upgrades and PS direct deposit procedures for pay cards.
-Analyzes the flow of payments via the Darden paycard using information systems, identifies issues or problems and troubleshoots issues, involving other members of the Payroll services team, as appropriate
-Complete JEs for all paycard loads, assist with research regarding Paycard general ledger recon
Support of garnishment processing and inquires
-Coordinate all garnishment ADP/Canada processing, ADP PQQ and UPD reporting and responses are completed in timely accurate manner
-Resolve problems by communicating with attorneys, courts and child support agencies.
-Mediate between employees, courts, and attorneys to resolve problems that have arisen.
-Coordinate with internal legal department to stop the judgments that have been filed, to try and resolve issues.
-Communicate with Darden and ADP Legal Departments on matters concerning lawsuits, preparing motions for them and giving depositions on issues relating to garnishments.
-Ensure garnishment phone calls are retrieved from HR Case Management, follow up with answers, and provide appropriate information needed by the caller.
-Review and research returned checks from vendor for garnishment amount to be refunded to employee or send to ADP for voiding.
-Review ADP and PeopleSoft system to evaluate if stop payments are needed for returned checks or checks not received by vendor; follow up with reissuing checks thru ADP or Accounts Payable.
-Order and issue AP checks for garnishments requiring Darden payment, reissue payments due to wrong payee and resolve escheated checks.
-Research checks or fee checks to determine accounts to be credited, send checks to Accounting Control in a timely manner with account numbers to credit appropriate restaurant.
-Monitor garnishment federal/state laws to ensure PS is updated to reflect any changes.
-Manually calculate deductions and assist the payroll processors with correct amount to be deducted from CPO, final paychecks, vacation pay, bonuses, retro, and any other additional pay.
-Approve employee refunds and online check requests for refunds.
-Train and advise new employees, temps and others to understand the garnishment system
-Balance weekly ADP disbursement wires weekly using Vista, PeopleSoft and ADP reporting.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED TECHNICAL SKILLS:
-5 or more years payroll experience
-2 or more years working in garnishments administration or other legal documents
-Knowledge of Windows, Excel, Word, Payroll Garnishment Processing, Accounts Payable and General Ledger, Quillex and ADP system.
-Strong knowledge of legal terminology
-Expertise in ability to interpret legal documents
-Associates Degree preferred
OTHER KEY QUALIFICATIONS:
-Ability to make decisions regarding garnishment rules, withholding requirements
-Strong communication skills
-Strong Interpersonal Skills
-Strong analytical skills and detail oriented
-Ability to communicate effectively both verbally and in writing with all level of employees as well as Government Agencies, Attorneys, courts and plaintiffs
-Strong organizational and follow through skills
-Ability to prioritize daily work under minimal supervision
-Ability to work under pressure in a high volume environment and accurately meet required deadlines
-Attendance record meets company standards
-Ability to determine an employee’s disposable earnings and manually calculate garnishment deductions
-Ability to utilize Oracle, Discover, Vista Plus and PeopleSoft Query programs