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JOB OVERVIEW

The principal purpose of this position is to support Darden's Gift Cards and Strategic Partnerships Department (GCSP). The position will assist and serve on the front lines of GCSP, handling inquiries from multiple areas, to support the sales of gift cards for Olive Garden, LongHorn Steakhouse, Cheddar’s Scratch Kitchen, Yard House, The Capital Grille, The Capital Burger, Seasons 52, Bahama Breeze, and Eddie Vs. In addition, the position will support Darden Multibrand card selling efforts. Additionally, this position may be relied upon to provide technical accounting research and participate in special projects to support the Gift Card Manager and/or Team.


ROLES AND RESPONSIBILITIES INCLUDE:

-INTERNAL CHANNELS

-Manage order procedures and processing of internal gift card orders (including department, retiree and employee dining card new and reload orders)

-RESTAURANT & B2B/CORPORATE CHANNELS

-Process gift card orders from the restaurants

-Supporting the Associate Manager in reviewing new B2B account applications, following the new account review guidelines

-Work with internal and external partners to release B2B Bulk Gift Card Orders (Credit Card, Checks and Wires)

-GIFT CARD PRODUCTION

-Perform Point of Sale testing activities to assist in the auditing of card functionality during times of new gift card production

-Assist with proofing of gift card asset creatives during production process

-ADMINISTRATIVE

-Oversee marketing promotion tracker and budget for the department

-Issue department-related POs and Process Department Invoices

-Work with external suppliers to ensure timely receipt of invoices

-Reconciling Direct Activation Partner Activity (Daily)

-CUSTOMER SERVICE

-Serve as the department’s first point of contact for internal partners, including the brand guest relations teams

-Work with our offsite gift card customer service team (day to day and training)

-Respond to incoming guest inquiries (voicemails and emails) for gift cards in a timely manner

-OTHER

-Assist and liaison with the Gift Card accounting team

-Maintain historical library of production samples and marketing collateral for future reference.

-Miscellaneous reporting and projects as needed


REQUIRED TECHNICAL SKILLS:

-Strong Microsoft Office Suite (Excel, Word, Powerpoint) skills

-Accounting Systems and Principles


REQUIRED EDUCATION:

-Bachelor's Degree or two (2) to four (4) relevant experience

-Experience with financial reporting

-Strong project management skills


OTHER KEY QUALIFICATIONS:

-Critical thinking capacity with the ability to think high-level yet execute at the detail level

-Self-starter, with good organizational skills and the ability to manage multiple projects

-Ability to work independently and produce accurate, descriptive and timely results

-Excellent verbal and written communication skills

-Ability to interact well with others on a direct basis

-Strong documentation and executive report writing/presentation skills


PREFERRED SKILLS AND EXPERIENCE:

-Proficiency with Oracle, or Discoverer a plus