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JOB OVERVIEW:

The Credit Card Specialist is responsible for reconciling and researching consumer credit card payments and chargebacks and refund requests. All related costs should be recorded properly to the financial statements while adhering to strong controls and following Sarbanes-Oxley and Payment Card Industry guidelines.


A flexible work schedule is available including flexible start and end times and/or remote work options of 1-2 days a week as business needs permit.


ROLES AND RESPONSIBILITIES:

-Reconcile consumer credit card payments and explain unresolved variances.

-Review and process transactions, associated fees, and exceptions (includes credit card chargebacks, refunds, adjustments, etc.); prepare journal entries.

-Research and resolve payment questions/issues and provide documentation needed for resolution (check copies, credit card receipts, etc.).

-Answer the restaurant manager phone line on a rotational basis. Provide prompt assistance and resolution on payment and chargeback questions and communicate proper procedures to managers.

-Comply with SOX and Payment Card Industry guidelines.

-Understand the Oracle General Ledger system, along with related solutions in order to adequately perform research.

-Work with Accounts Payable to print overnight and quick checks on a rotational basis.

-Back up other team members as needed.


REQUIRED TECHNICAL SKILLS:

-2 to 3 years accounting experience (or accounting education).

-Proficiency in Microsoft Excel, Word, and Outlook.

-System knowledge of Oracle Financials, Discoverer and Hyperion financial systems is preferred.

-Restaurant operations experience a plus.


REQUIRED EDUCATION:

-Associate or bachelor's degree preferably in Accounting, Finance or Business.


OTHER KEY QUALIFICATIONS:

-Strong interpersonal skills, helpful teamwork attitude.

-Excellent organizational and follow-through skills, attention to detail.

-Demonstrated ability to provide strong customer service and phone etiquette skills.

-Excellent written and verbal communication skills and the ability to interact professionally with all levels of management, as well as other departments, operations, and outside contacts.

-Ability to handle multiple tasks in a fast-paced environment while using sound judgment to make accurate, efficient decisions.