Under direction, the Liquor Research Specialist is responsible researching and resolving invoice payment inquiries while assuring controls are maintained and SOX guidelines are met. The Liquor Research Specialist serves as a subject matter expert on liquor, being aware of local regulations concerning payment type and terms. Work in partnership with Purchasing and Licensing to ensure timely resolution of issues, minimizing service disruptions and protecting Darden’s liquor licenses.
ROLES AND RESPONSIBILITIES:
-Answer restaurant and vendor questions associated with liquor invoicing and payments.
-Monitor liquor research mailbox and phone queue and promptly respond to requests.
-Issue stop payments of checks as required by vendors.
-Research unpaid invoices in open interface, Discoverer, restaurant application, and third-party liquor systems.
-Monitor key Liquor Systems including iKitchen and Fintech.
-Research, pull back up and prepare transmittals for payment corrections.
-Reconcile vendor statements with past due invoices/credit memos.
-Work with Liquor Coordinator, as well as IR Researchers and Processing team to understand and resolve challenges in processing liquor transactions for all liquor vendors.
-Communicate effectively with vendors regarding correct payment processes including instructing them how to process invoices through third party liquor systems.
-Create, key & upload journal entries as required.
REQUIRED TECHNICAL SKILLS:
-Proficiency in Microsoft Excel, Word and Outlook.
-Strong knowledge of Oracle and Discoverer (or related A/P systems).
-Degree in Accounting or related field, preferred.
OTHER KEY QUALIFICATIONS:
-1-3 years in a fast paced, customer service environment.
-Self-starter requiring minimal supervision.
-Strong organizational skills with the ability to prioritize a high-volume workload.
-Ability to work well under pressure and meet deadlines in a fast-paced environment.
-Exhibits a sense of urgency, understands the importance of month-end closing deadlines.
-Excellent attendance record.
-Helpful attitude, positive teamwork spirit with a willingness to help.
-Good verbal and written communication skills.
-Ability to interact with all levels of management by phone and in person.
-Strong follow-through for problem resolution.
-Excellent customer service and phone etiquette skills.
-Ability to work in a fast-paced/ high volume environment and make appropriate decisions in a timely manner.